HACK THE OPS

Jason Crider

Senior System Engineer · Service Assurance · Infrastructure

LocationVirginia Beach, VA

Emailj.crider@live.com

Phone(910) 381-0366

LinkedInlinkedin.com/in/jasoncridermsguy

Summary

Technologically adept, systematically advanced, and results-oriented IT professional with a strong track record in managing and maintaining enterprise systems, supporting network segments, troubleshooting problems, and maintaining network and system security. Experienced in planning, developing, installing, and supporting operating systems, server hardware, software, and databases, with a focus on reliability, efficiency, and productivity.

Experience

VC3 · Senior System Engineer Jan 2024 - Present · Memphis, TN

Q-Free ASA · Service Assurance Manager Feb 2023 - Jan 2024 · Virginia Beach, VA

Owned application availability, troubleshooting, and user support.
Managed change control participation, documentation, and SLA-based triage.
Configured devices, tested connectivity, and managed business rules.

Amazon · IT Support Engineer / IT Support Associate II Jul 2021 - Feb 2023 · Suffolk, VA & Augusta, GA

Supported multi-building operations with network and hardware troubleshooting.
Maintained printers, thin clients, PCs, scanners, and handheld terminals.
Assisted training, inventory, and service management in fast-paced operations.

Premier Networx · System Administrator Jul 2020 - Oct 2020 · Augusta, GA

S&K Technologies, Inc. · System Administrator Jun 2019 - Jul 2020 · United States

Supported SAN, VMware cluster servers, backup systems, and recovery procedures.
Implemented SCCM, managed VMware ESX, and administered Exchange environments.
Designed and analyzed LAN systems, resolving interoperability issues.

Coastal Carolina Community College · Systems Administrator Apr 2015 - Jun 2019

Administered Active Directory, Exchange, and vSphere environments.
Maintained 95% uptime for networked services and supported 1,500+ workstations.
Developed and implemented campus-wide backup solutions.

Coastal Carolina Community College · Asst. Network Manager Oct 2011 - Apr 2015

Implemented single sign-on and VDI initiatives for campus systems.
Managed network performance, monitoring, tuning, and optimization.
Supported AD/Exchange admin and migrations to Microsoft environments.

Projects

Campus Single Sign-On

Implemented unified authentication across AD, Blackboard, Campus Cruiser, and Colleague.

Virtual Desktop Infrastructure

Designed and deployed VMware Horizon View VDI for campus support teams.

Backup Modernization

Built campus-wide backup solutions for data and mailboxes with improved recovery.

Skills & Proficiencies

Azure Cloud Office 365 VMware vSphere IBM DS3500 Windows Server 2008/2012 Windows 10/7 Linux Powershell Active Directory Exchange 2010 SCCM 2012 ADFS 3.0 MSSQL DHCP DNS TCP/IP SSH Azure VNet/VPN

Education

Western Governors University B.S. IT - Network Administration · 2014 - 2016

Coastal Carolina Community College AS, Computer Information Technology · 2008 - 2011

Certifications

VMware Certified Associates Certified Ethical Hacker (CEH) MCTS: Microsoft Exchange Server 2010